FAQ

What is “Data Recovery”?

Data Recovery is the process of salvaging data from a damaged hard drive or other storage device. Although we often read more than 99% of a failed drive, the range is from 0 – 100%, depending upon the degree of damage. Each case is different. However, our specialized recovery equipment and experienced technicians enable us to get the best possible recovery for you.

Why should I choose Data Savers LLC?

Our benefits and advantages include:

Data Savers LLC has successfully recovered data for thousands of different clients. Our customers include individuals, corporations, government agencies, law enforcement agencies, and other data recovery firms who send us their hard cases. We receive drives from all over the world.

How much does it cost?

We offer two levels of flat-rate (fixed price) recovery service. The lower-priced Level A Recovery Service applies to drives that can be read on our special equipment without intervention. This includes drives with bad media sectors, deleted files and some drives with degraded performance.

Drives that require special intervention (due to mechanical and/or electrical failure) before we can begin reading from them qualify for Level B Recovery Service.

The price at each level is based upon the size of your drive. If, for example, your failed drive is 500GB-1TB, Level A is a flat rate of $449 and Level B is a flat rate of $749 for successful recovery. For a complete list visit our pricing and fees page here.

Free quote! We will evaluate your drive and give you a quote before we begin the recovery process. If you decline service after the quote, we return the drive to you at no charge.

Our flat rates also include free shipping*.

*Applies to UPS ground shipping of all drives within continental United States. Laptop shipments will be billed $20 for extra insurance.

What kind of turnaround time can I expect?

The turnaround time depends upon the service required and the condition of the drive. Level A Recoveries range from 3-5 days (often less!) and our Level B Recoveries range from 4-10 days. Larger data sets and heavily damaged drives just take more time to recover.

If needed, we do offer optional priority (“rush”) and weekend service for an additional charge. Contact us for details.

How do I send a drive for evaluation and recovery?

Click on the “Start a Recovery” button below to complete our online registration. You will receive your service ticket number in a confirmation email and, if requested, a UPS Ground shipping label. Pack your drive in a sturdy box with plenty of cushioning material to protect it from further damage.  Laptop shippers must make sure that the packaging adequately protects the computer on all sides, especially at the corners, to prevent shipping damage.

If you live near our Atlanta, GA, lab, you are welcome to deliver it directly to us. In many cases, we are able to provide a quote for you while you wait.

What about the security of my data?

Data security is the foundation of our business. We work with government agencies, professional and individuals. Everyone’s data is important and securely protected during our process. We do keep a copy or image of your data for ten days to ensure that you receive it successfully. After that your data is securely erased. Data Savers, LLC offers an additional executable Non-Disclosure Agreement upon request.

How will you return my recovered data to me?

We will transfer your recovered data to a new external drive. You have the option of providing one or purchasing one from us. If you purchase a drive from us, you may select the drive during your online registration. If you are providing a drive, please send it with your failed drive.

Please note that your provided drive must be completely empty, less than 2 years old and large enough to hold the entire recovered data set.

What can I do with the recovered data?

Once you receive your recovered data you can transfer/import documents, photographs, and other files to a working computer system. We do recommend the re-installation of software programs to ensure that they are fully operational.

What if you cannot recover my data?

Data recovery is a salvage process. If we are unable to recover data at our Level B Service, you do not pay the Level B price, and you are billed for a lower lab fee ($100-200 depending upon the size of the drive.) In these situations, your lab fee covers the cost of replacement parts used. Our technician time is provided at no charge.

How can I get more detailed information, or speak to someone?

You can click on Help/Chat or call us at (770) 939-9363/(866) 693-2824. Our front office is open from 10:00 AM – 6:00 PM EST Monday through Thursday, and 10:00 AM – 5:00 PM EST on Fridays.

If I want to start the process, what is the next step?

Scroll to the bottom of any page on our site and click on “Start a Recovery.”  Follow the prompts.  Remember, our evaluation is free, and if you live in the U.S., we will send you a UPS label for free ground shipping.  

Why spend upwards of $1000s to recover your data if we can do it for a fraction of the price?

We have the knowledge and experience to recover data from the majority of bad drives. We can recover from all of the popular platforms and operating systems including Microsoft Windows, Mac OS X, and Linux. Our lab includes a Class 100 work facility (a “clean room”) and advanced drive recovery hardware, supported by years of component-level hard disk repair expertise. Depending on the nature of the problem, some level of data corruption may have occurred as the drive was on its way to failure. Data Savers, LLC makes every effort in recovering data from these drives using special techniques and recovery algorithms developed over years of experience and success.