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Don’t Open Your Hard Drive!

         Your hard drive stops working. Or maybe it makes new, unusual noise. You think, “maybe I can see what’s wrong and fix it.” So you check on YouTube™ and see what to do; find a Torx™ driver – and open it up. You see the shiny top platter and the assembly that holds the heads. Maybe you poke around a bit more; try to spin the platters, and then decide to put it back together and try again.

Maybe that’s not the exact sequence of events. However . . .

We’re seeing a lot of drives that have been opened by customers outside of a clean room. Below is a photo of one we received. You can see smudges and debris on the platter that holds the data.

 

Fig. 1. Contaminated hard drive data platter

 

Contamination is really bad for a drive. If you power the drive, you’ve then complicated – and perhaps ruined – your chances for data recovery.

Here’s Why:

Hard drives are precise, very complicated machines. The heads that read and write the data to the drive (called sliders) actually fly over the platter surface on a tiny cushion of air, with a microscopic ga

p between them. Tiny particles that are ever-present in the air can contaminate the drive once it is open, and the smallest can ruin a drive permanently. The illustration below gives you some perspective. Compare the minuscule gap shown on the bottom left hand corner, with the relative sizes of various contaminants.

 

Fig. 2 Microscopic gap size – compared to various contaminants

 

A spinning hard drive with contamination is like your car speeding down the highway when a house-size boulder falls down a hill in front of your vehicle. It’s not going to end well – or pretty.

Figure 3 shows a close-up of a pristine read-write head, called a slider. Figure 4 shows a dirty (contaminated) and damaged slider for comparison.

 

Fig. 3. Clean slider (read-write head) under magnification

 

 Fig. 4. Contaminated and damaged slider

 

The debris sticks to the heads while they move back and forth, creating more contamination and eventually cutting grooves on the platters. What used to be your data is now dust. It’s called a head crash, and this is what media damage looks like. Game over!

 

Fig. 5. Damaged data platter (media)

 

Our policy on opened drives

We charge an additional, non-refundable $100 fee for an opened drive. Why?

Opened drives usually require a LOT of extra work to try to decontaminate them. They typically need multiple head swaps – and parts can be expensive. The $100 fee doesn’t fully compensate for the extra time and materials. Actually, it doesn’t come close.

Even with all of the extra work, the odds are much lower for “success” (one measure being the total percentage of data sectors that we’re able to copy). It becomes more of a “salvage” operation, meaning that we may be lucky sometimes to get a partial recovery.   And we have to work many times harder to get even that.

We can’t undo damage to the media. There is a third-party process for burnishing platters after removing them from the drive, but it is a very expensive specialty of last resort.   And it doesn’t always work, depending upon the location and extent of the platter damage.

The bottom line – both financially and factually – is clear: Don’t open a hard drive candidate for recovery, unless you really don’t care about the data or the cost of retrieving it.

Thank you for choosing Data Savers LLC!

 

 

I was very thankful that they provided a fair price up front! No hidden fees! These guys know what they're doing. Super thankful for them!

~ Marin G. on Google

After working with two other companies who could not recover the wedding videos, we took the drive to Data Savers. Our wedding videos were recovered. They are true professionals and worth every penny!

~ Elizabeth H. on Yelp

The team at Data Savers were level headed and provided reasonable flat rate options. They quickly diagnosed the problem, recovered the data, and had me back to normal in short order.

~ Mark J. on Google

Data Savers' No Risk Steps

Send In Your Drive

Ship* us your drive, our technicians will examine it for FREE and provide you with a flate rate (no hidden costs) estimate. (*FREE UPS Ground shipping in continental U.S. too!)

You can start by clicking Submit Drive.

We can also email you a quick estimate with our Request Pricing option.

We Go To Work

After your receive your estimate, with your approval our experts will get to work on recovering your data. Our drive repair and recovery techniques have been developed over many years to get the highest success rate possible.

With our No Data - No Charge policy we will not charge you if no data can be retrieved.

Get Your Data Back!

We will transfer your recovered data to a new external drive, ship* it back to you and let you get back in business! (*Free UPS Ground return in continental U.S.)

We do keep a copy or image of your data for ten days to ensure that you receive it successfully. After that your data is securely erased.