About Data Savers, LLC

Data Recovery

Questions & Answers

Submit a Drive

Overview

To begin the process, we will need to know information about you and your storage device. You may download a copy of the Work Order in .pdf or Microsoft® Word® format by clicking the appropriate link. Please complete the Work Order as completely as possible, because all of the info requested is needed for your recovery. Be sure to include a valid e-mail for communications. We will not share this information or spam you later.

We at Data Savers, LLC treat your data with the utmost confidence and do not share it with anyone who is not authorized. Nonetheless, if you have concerns about confidentiality, you may download and execute a copy of our Non-Disclosure Agreement or NDA. You may include the document with your equipment, or fax the executed document to (770) 457-9480, and we will return a co-executed copy to you.

We will need to return your data to you on a reliable device such as a new hard drive. Although we will return your old defective drive, it will not be suitable for use. Data Savers, LLC offers new external or internal drives at competitive and reasonable prices - contact us for more information, because prices tend to change. We can also recover your data to your drive, but it must be brand new or completely erased if used. Often we need to reformat or reparition a target drive, so we cannot be responsible for data that may be on it. Pen or USB drives may be recovered to DVD media or a comparable USB drive. If you provide a drive, it shoud be AT LEAST 50% LARGER IN CAPACITY than the drive submitted for recovery.

Note that we are authorized for Apple Computer and Western Digital warranty service. If you have an defective Apple or WD drive, in most cases we can obtain a replacement from the manufacturer and put your recovered data on the replacement drive. We are then required to return your defective drive in exchange for the warranty replacement part.

Carefully pack your item(s) for shipment. Refer to the instructions below. Be sure to include a copy of the Work Order.

Select a carrier. Insure the package and be sure to get a tracking number.

Once we receive your package, we will provide confirmation of receipt by e-mail. We will open a ticket in our CustomTrak™ Portal that will enable you to communicate directly with our technical staff. It will also provide you with automatic status updates during the recovery process.

For more information about our exclusive CustomTrak™ Portal, please click on the highlighted link.

Billing occurs after job completion, and prior to return shipment. We accept payment by major credit card, PayPal, cashier check or money order. We do not accept personal checks.

If you have questions at any point, please call us at (770) 939-9363, (866) MYDATA4, or via e-mail to help@datasaversllc.com Also please note that many questions are answered in our FAQs section. Please click on the link to the left.

Packing Drives for Shipment

Insufficient packaging may cause additional damage to your item, and make the recovery process more difficult. Moreover, most carriers will not reimburse you for insurance if they deem that the packing job is substandard. As a rule of thumb, pack any items as if they were made of fragile glass, and you should be OK. Note also:

• If you are sending a bare hard drive, enclose the drive in an anti-static bag or enclosure. If you do not have a suitable enclosure, the drive may be wrapped in household aluminum foil.
• If you are shipping an external hard drive, we do not need the power cord (unless it is an unusual type). Please do not send USB, Firewire, or other cables with your drive.
• If you more than one drive together (e.g. a defective drive and a back-up), please mark CLEARLY with masking tape or a note taped to the device, which one is defective.
• Surround each drive with at least six inches of foam, bubble wrap, or other suitable cushioning material. Try to avoid using packing peanuts, except for the anti-static (e.g. green or pink) variety, as they tend to shift in transit. PADDED ENVELOPES DO NOT PROVIDE ADEQUATE PROTECTION. Please package your item in a proper shipping box.
• If you are shipping a laptop computer, we recommend that you purchase a special laptop shipping box, usually available at Federal Express®, United Parcel Service®, Kinkos®, or specialty pack-and-ship stores. The boxes, which typically cost about $10, are a good investment. We understand that if your laptop is damaged in transit, filing a successful claim is easier if you use packing that is pre-approved by the carrier.
• Mark the package "FRAGILE". Insure your item(s) for full value. If the delivery is not local, send the package via air to minimize handling and vibration during shipment.

If you wish to contact us about your recovery project prior to submitting a drive, you can call us or use the web form below and we shall endeavor to respond as quickly as possible. Please note that our regular Front Office hours of operation are 10:00 A.M. to 6:00 P.M., Monday through Friday. Sometimes we will be able to respond outside of our regular hours, but if not, please leave a message and we will return your call.

Thank you for using Data Savers, LLC. We look forward to helping you!