|
|
|
Overview
Why Data Savers, LLC?
Success Stories
In the News
Contact
Data Recovery Services & Fees Submit a Drive CustomTrak™Questions & Answers FAQs Learn More Essays |
Submit a DriveOverviewTo begin the process, we will need to know information about you and your storage device. You may download a copy of the Work Order in .pdf or Microsoft® Word® format by clicking the appropriate link. Please complete the Work Order as completely as possible, because all of the info requested is needed for your recovery. Be sure to include a valid e-mail for communications. We will not share this information or spam you later. We at Data Savers, LLC treat your data with the utmost confidence and do not share it with anyone who is not authorized. Nonetheless, if you have concerns about confidentiality, you may download and execute a copy of our Non-Disclosure Agreement or NDA. You may include the document with your equipment, or fax the executed document to (770) 457-9480, and we will return a co-executed copy to you. We will need to return your data to you on a reliable device such as a new hard drive. Although we will return your old defective drive, it will not be suitable for use. Data Savers, LLC offers new external or internal drives at competitive and reasonable prices - contact us for more information, because prices tend to change. We can also recover your data to your drive, but it must be brand new or completely erased if used. Often we need to reformat or reparition a target drive, so we cannot be responsible for data that may be on it. Pen or USB drives may be recovered to DVD media or a comparable USB drive. If you provide a drive, it shoud be AT LEAST 50% LARGER IN CAPACITY than the drive submitted for recovery. Note that we are authorized for Apple Computer and Western Digital warranty service. If you have an defective Apple or WD drive, in most cases we can obtain a replacement from the manufacturer and put your recovered data on the replacement drive. We are then required to return your defective drive in exchange for the warranty replacement part. Carefully pack your item(s) for shipment. Refer to the instructions below. Be sure to include a copy of the Work Order. Select a carrier. Insure the package and be sure to get a tracking number. Once we receive your package, we will provide confirmation of receipt by e-mail. We will open a ticket in our CustomTrak™ Portal that will enable you to communicate directly with our technical staff. It will also provide you with automatic status updates during the recovery process. For more information about our exclusive CustomTrak™ Portal, please click on the highlighted link. Billing occurs after job completion, and prior to return shipment. We accept payment by major credit card, PayPal, cashier check or money order. We do not accept personal checks. If you have questions at any point, please call us at (770) 939-9363, (866) MYDATA4, or via e-mail to help@datasaversllc.com Also please note that many questions are answered in our FAQs section. Please click on the link to the left. Packing Drives for ShipmentInsufficient packaging may cause additional damage to your item, and make the recovery process more difficult. Moreover, most carriers will not reimburse you for insurance if they deem that the packing job is substandard. As a rule of thumb, pack any items as if they were made of fragile glass, and you should be OK. Note also:
If you wish to contact us about your recovery project prior to submitting a drive, you can call us or use the web form below and we shall endeavor to respond as quickly as possible. Please note that our regular Front Office hours of operation are 10:00 A.M. to 6:00 P.M., Monday through Friday. Sometimes we will be able to respond outside of our regular hours, but if not, please leave a message and we will return your call.
Thank you for using Data Savers, LLC. We look forward to helping you!
|