Our economical flat rate prices are based on the total capacity and type of failure of your hard drive.
Why won’t your computer boot up? Where’s that clicking noise coming from? Why doesn’t the computer recognize the external drive? It’s hard to say and we don’t expect everyone (even computer pros) to know their way around the inside of a hard drive. What we do know is that you need your files now and want to know why your hard drive is not working.
That’s why we provide a free diagnosis of failing hard drives within one business day. We treat every hard drive that arrives as though they are a patient that needs critical care and immediate attention.
We offer our services at an affordable flat rate price, determined by the capacity of your drive and the steps necessary to recover the data on it. Prices do no include a target drive to load recovered data. You may provide an empty drive yourself, or call our office for current pricing.
|Flash Media (USB/SD/CF)||Under 500GB||500GB-1TB||1.5TB-2TB||3TB||4TB|
Two basic factors determine which recovery rate your drive falls under:
- How big is the drive? - Total Capacity
- What is wrong with the drive? – Failure Type
In the vast majority of cases, we are able to recover greater than 99% of the data on the drive.
How Much Data Are We Working With? – Drive Capacity
The first, and easiest, variable we have to discover while diagnosing your drive is the total capacity of your malfunctioning hard drive. The larger the drive, the more complicated the internal workings are, and the longer amount of time it will require to extract your data from it.
But the drive isn’t totally full! Hard drives often times don’t fill sequentially from beginning to end, and so in order to assure we have recovered the maximum amount of data, we have to scan the entire drive. As such, a 500GB drive with only 10GB of data takes just as long to recover as a 500GB drive with 490GB of data.
What’s Wrong with It? – Hard Drive Failures
Diagnosing a failing drive is a bit tricky; it’s partly advanced tools and equipment combined with professional experience. While some symptoms are common and obvious, sometimes there are underlying issues that are difficult to identify. In some cases, we can’t be completely sure what was wrong with a drive until we have completed the job.
To make things more difficult, bad hard drives usually get worse over time as you test and diagnose them, and so Data Savers, LLC technicians have to quickly assess the situation and begin the recovery process as soon as possible.
If we can get your hard drive to come to life on our data recovery equipment without needing to perform any repairs or modifications on the drive, then it most likely will be a Level A recovery.
If the drive needs to be patched, modified, repaired, or have components replaced before we can gain access to the data, then it will likely require Level B recovery.
We do not return “repaired” drives – we extract the data from your failed drive to a known-good working drive.
Other Services & Fees
Other Tech Services – $80 per hour, half hour increments
Recovery costs include recovering data from a bad hard drive, file reconstruction, and loading the data onto a known good target drive. These prices are based on working with a bare hard drive. Many of our clients like to have additional services completed along with the recovery, especially the removal and replacement of hard drives on laptops or iMacs. We very rarely agree to do work beyond the scope of data recovery or hard drive replacement. The default labor charge to pull the drive from a laptop is $40, and we charge $80 in labor to remove and reinstall hard drives in iMacs.
Not Making a Bad Situation Worse – Lab Fee $100-$150
For some extreme Level B scenarios, we cannot save the data; in these unfortunate cases the data is gone. For these situations, even though we have done all of the usual work required of a Level B recovery, we only charge a modest Lab Fee of $100 for drives under 2TB, and $150 for drives 2TB and larger. We understand that the bad news is already difficult enough, and that you shouldn’t have to pay the full rate for unsatisfactory results.
Drives that have already been opened by another data recovery service are also subject to the lab fee.
Front of the Line & Weekend Service – Immediate Expedite $250-$500
Let us know on your work order if we need to diagnose the possibility of expediting your recovery. The expedite fee gets you front of the line, evening, and weekend service, but that does not necessarily mean the recovery will finish sooner than our regular turn around time. Sometimes hard drives take a while, and we do not want you to have the expectation that an expedite fee will speed up the process.
If your drive turns out not to be a good candidate for expedited service, there is no additional charge.
More Advanced Hard Drive Configurations – RAID and NAS
RAIDs are devices that use multiple hard drives to act as one storage device, and have a multitude of possible configurations that can make recovery a very time-consuming process. Generally these require a custom quote, but as a rule of thumb, each drive will require a Level A or Level B recovery independently, plus a RAID reconstruction fee for each member of the RAID. Because of the considerable amount of time that must be invested, the reconstruction fee is non-refundable. Contact us to speak to a technician about an estimate.
Network Attached Storage (NAS) drives, such as the Apple Time Capsule and Western Digital My Book World Edition, connect to a network for sharing storage among multiple computers, and these can come in single drive or multi-drive configurations similar to a RAID. Due to how they require additional configuration for your home or office network, we can not transfer recovered data back to a NAS.