Data Savers LLC has been named a Stevie Customer Service Award Finalist for the Customer Service Department of the Year in the category of Computer Services. There were four finalists in this category.
Data Savers LLC was nominated for their innovative approach of keeping their clients informed through their online feedback system, CustomTrack™ that features two-way communications between clients and Data Savers’ technicians.
In explaining CustomTrack, Data Savers’ Director of Sales and Support, Evan DeLaney stated, “This new system automatically sends emails to clients that include regular and detailed updates about the various steps of the data recovery process. These milestones include diagnosis, locating a new donor drive, repairing the drive, imaging the drive, recovering the file structure, and transferring recovered data to the target donor drive.”
“This type of transparency is extremely rare in the data recovery industry,” added company founder Jon Yaeger.
